If you’re looking to return or exchange your order for whatever reason, the next conditions will be considered:
-
Returned or exchanged items must be returned in original packaging.
- Returned or exchanged items must have no visible signs of use.
- Returned or exchanged items transaction will be subject to a 25% restocking fee.
- Discounted items are final sale and cannot be returned or exchanged.
- Seasonal items are final sale and cannot be returned or exchanged.
- We are not responsible for any damaged/defective Foil Balloons. No exchange or returns are allowed.
- You have 14 days after your purchase to return or exchange any item bought in our physical store.
- You have 14 days after your delivery date to return or exchange any item bought in our online web page or app.
- We are not responsible for any damaged/defective accessories. No exchange or returns are allowed.
- No exchange or returns are allowed for Foil and Accessories (Final Sale).
- ALL CPRINT ITEMS ARE FINAL SALE AND WILL NOT BE ELEGIBLE FOR RETURNS
To initiate a return or exchange, please visit our store with the receipt or send an email to sales@city-balloons.com to get authorization for the transaction.
Refunds or exchanges will not be issued for unauthorized returns. Then you have 7 calendar days to send the package back to the store. Any shipping fees the customer will need to pay.
Store Address:
17611 Kuykendahl Rd. Spring Tx. 77379 Suite H