Refund policy

 If you’re looking to return or exchange your order for whatever reason, the next conditions will be considered:

• Returned or exchanged items must be returned in original packaging.
• Returned or exchanged items must have no visible signs of use.
• Returned or exchanged items transaction will be subject to a 25% restocking fee.
• Discounted items are final sale and cannot be returned or exchanged.
• Seasonal items are final sale and cannot be returned or exchanged.
• We are not responsible for any damaged/defective Foil Balloons. No exchange or returns are allowed. 
• You have 14 days after your purchase to return or exchange any item bought in our store.

To initiate a return or exchange, please visit our store with the receipt or send an email to cityballoons2050@gmail.com to get authorization for the transaction. 

Refunds or exchanges will not be issued for unauthorized returns. Then you have 7 calendar days to send the package back to the store. Any shipping fees the customer will need to pay.

Store Address:

17611 Kuykendahl Rd. Spring Tx. 77379 Suite H